Last Updated: February 2, 2025
This privacy policy applies to the Ride Vaigai mobile application (com.vaigaiprime.vbooking) operated by Techordpirme Pvt.Ltd. This policy describes how we collect, use, process, and disclose your information across our services.
1. Introduction
Techordprime Pvt.Ltd ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how we handle your personal information when you use our Ride Vaigai application.
2. Personal Data We Collect
- Account Information
- Name
- Phone number
- Profile photo (optional)
- Email address (optional)
- Location Data
- Pickup location
- Drop-off location
- Driver's real-time location during trips
- GPS coordinates and route information
- Usage Data
- App features accessed
- Booking history
- Time and duration of app usage
3. How We Use Your Data
- Essential Services:
- Facilitating auto rickshaw bookings
- Connecting passengers with drivers
- Processing ride requests
- Navigation and route optimization
- Service Improvement:
- Analyzing app performance
- Improving user experience
- Developing new features
- Security:
- Preventing fraud and abuse
- Ensuring platform safety
- Identity verification
4. Data Sharing and Third-Party Services
- Service Providers:
- Google Maps – Used for navigation and location services.
- SMSGATEWAYHUB – Used for sending OTPs to customers for authentication via SMS.
- Used for analytics and push notifications.
- Legal Requirements:
- Law enforcement agencies when legally required
- Court orders and legal processes
- Regulatory authorities
- Data Processing Agreements:
- We maintain data processing agreements with all third-party service providers
- No data is sold to third parties
- We do not share data for advertising purposes
5. Data Security
- Technical Measures:
- Industry-standard encryption for data in transit and at rest
- Secure server infrastructure with regular updates
- Regular security audits and testing
- Access control and authentication protocols
- Organizational Measures:
- Employee training on data protection
- Access restrictions based on need-to-know basis
- Regular security assessments
- Security Protocols:
- SSL/TLS encryption for all data transmission
- Regular security patches and updates
- Automated security monitoring
6. Data Retention and Deletion
Data Retention:
- Account information is retained while your account is active
- Trip history is maintained for 1 month
- Usage logs are retained for 90 days
Data Deletion:
- You can request account deletion through the app's settings or by contacting our support
- Upon deletion request, personal data is permanently removed within 30 days
- Backup copies may take up to 90 days to be completely removed from our systems
7. Your Rights
- Access Rights: You can access your personal data through the app or by contacting us
- Correction Rights: You can update or correct your information in the app settings
- Deletion Rights: You can request deletion of your account and associated data
- Permission Control: You can manage app permissions through your device settings
- Response Time: We will respond to all privacy requests within 30 days
- Exercise Your Rights: Contact us at bookingprime02@gmail.com to exercise any of your data rights
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.